Service providers must lower the considerable OPEX costs incurred by the prioritization of the thousands of daily faults that impact customers and revenue as well as ensuring the configuration and maintenance operations do not create consequential service faults.

The ideal solution, which provides a joined-up view of customers, services and network inventory is:

  • Obscured by poor quality data and fragmentation
  • Expensive to maintain due to continuous integration of many OSS/BSS data sources
  • The traditional implemented solution involved difficult to maintain integrations and which are sensitive to data quality and need constant rework.

Many operators have "given up" and use expensive manual methods to find service dependencies.


Ontology Systems' Solution for Service Management

Ontology Systems' OSS/CAD has cracked the problem of dynamically aligning dirty B/OSS silo data by applying ontologies and semantics to reinterpret business, operational and infrastructural data as a single virtual Unified Service Model.

By starting with real OSS/BSS data, OSS/CAD produces a dynamic model implied by the existing data.  This avoids the design and mediation pain of traditional integration leading to a faster, cheaper and, crucially maintainable solution.

Deployed in just several weeks and running continuously to identifying dependencies as they appear, OSS/CAD combines existing raw OSS/BSS data and operator knowledge to create and maintain a virtual unified model.  The dynamic model outputs daily reports listing updated Inventory-to-customer reports and 360° customer views.

Benefits of Ontology Systems' Service Management Solution

  • Immediate SLA Penalty savings: Network events can be automatically prioritized by cost so that events are processed before the MTTI/F SLA timeframes expire
  • OPEX savings:  By automating lengthy manual processes
  • Minimizes risk of critical failures: changes and faults can be matched against critical customers and services.

OSS/CAD delivers a decision support system for Revenue Assurance teams to enforce compliance by monitoring and improving the misalignment across OSS and BSS systems that causes revenue leakage. Additionally,  as part of this capability, it also enables an accurate service and customer view of the network to provide enhanced controls for the operational teams to become more efficient and effective.


Click here to see OSS/CAD Case Studies
Ontology’s unique approach will help CSPs by providing them seamless service modeling and service management capability in an agile, cost-effective manner.
Arindam Banerjee
Director, Enabling Technologies Service Provider Software Solutions
Yankee Group, 2009