At the heart of any Service Provider is a carefully constructed set of cooperating OSS/BSS and infrastructure systems, a virtual factory that delivers vital services and interactions to individual customers and businesses.

But operating this factory is a time-consuming and error-prone task.  Why?  Because it is difficult to relate the fractured and unaligned data held by each system to the end-to-end service and customer.  Traditional approaches take months, if not years to integrate, and because the factory never stops evolving, they only ever result in partial, temporary solutions.

Ontology Systems have a different approach to this problem. OSS/CAD is powerful semantic engine that can unify the existing data from practically any system, and tease out the underlying joined up model. This allows the user to search and analyze the entire estate.

The system deploys in a fraction of the time at a fraction of the cost of traditional approaches, and solves problems in seconds that would previously have taken hours or weeks.

Operators are deploying OSS/CAD to provide a solution to immediately solve pain points associated with Revenue Leakage, Service Management and Data Alignment.  They are seeing results in incredibly short timescales with zero changes to their existing systems.

• Finding Revenue Leaks and solving Billing Disputes - OSS/CAD attempts to reconcile the view of the customer's configuration implied by the CRM with the actual OSS and network views. In doing so, it brings to light problems with data integrity. These might include duplicate and missing bills, or circuits and services that are being delivered but are not charged.
• Identifying Stranded Assets - Manual audits are expensive, time consuming, and only moderately successful. In contrast, an OSS/CAD automated asset tracking ontology creates an 'as-built' view that dynamically includes moves, additions, changes, and deletions to improve accuracy and provide clean data to planners and engineers.
• Validating SLAs - By auditing business customers on a daily basis, OSS/CAD can identify under- or over-utilized network assets, letting you optimize existing configurations or bid for new services..
• Service Providers are simply more efficient and profitable with OSS/CAD.

• Service Discovery and Inventory - After uncovering the existing links between resources and services, OSS/CAD uses product knowledge to interpret a dynamic reconciliation-based Service Inventory containing resource-facing, customer-facing and  value added services.   This innate, bottom-up capability is revolutionary within the communications industry.
• Service Impact Analysis and Fault Prioritization - By prioritizing faults, OSS/CAD helps service Providers identify which service- and revenue-affecting faults should be addressed first, when SLAs will be impacted, and when customers/customer care should be notified.
• Customer Notification - By relating shared resources, physical resources and configurations to customer's services, OSS/CAD ensures that Maintenance and Operations can notify customers of impending impacts, schedule maintenance and ring-fence critical services.
• Service Delivery - Service delivery depends on systems that extend across your entire infrastructure. OSS/CAD can read data from this infrastructure to create a 360 degree customer view. This view ensures the correct alignment of the changes that add, delete and modify customer services, including highly bespoke services implemented across diverse infrastructure.

• Unification of Topology - Despite years of trying, many Service Providers still rely upon manual methods to trace end-to-end links across network layers and silo systems.  Consolidation of networking infrastructure only adds to the challenge.  OSS/CAD, by it's very nature, unifies topology views, allowing operators to directly search and analyse the end-to-end connections or to see the dependency knowledge.
• CRM  Unification - OSS/CAD's underlying technology can hold multiple data structures for singularly identified concepts. This means OSS/CAD can unify the divergent representations of customers and products found in multiple CRMs and BSS systems. This leads to the faster  deployment of labour and a 360 degree customer view that can help save revenue.
• Assuring Service Alignment - There is a saying in engineering, "You get what you test". Data quality and alignment is a slippery problem and  periodic consultancy led corrections only provide a limited benefit.  OSS/CAD is the first system capable of actively monitoring the alignment of services to enforce continuous quality across the Service Provider infrastructure.

• Preparation of Data for Transformations and Migrations - The misalignment of data in legacy  systems has proved a challenge migration programs.  OSS/CAD simplifies and speeds migrations from legacy to new operational systems because of its ability to integrate with OSS/BSS estates that have significant quantities of "dirty data".
• Identification of Hidden Dependencies in Legacy Data - Larger transformation programs run the risk of "robbing Peter to pay Paul"  or allowing the transformation and migration of some systems to negatively impact others.  OSS/CAD is a proven solution for managing the hidden dependencies in large estates to optimize transformation programs by minimizing negative impacts.

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